Open web app ↗iPhone app coming soon. Awaiting Apple approval. You can explore Race Chase on the web now.
RACE CHASE / THE FIELD GUIDE
Good questions.
Clear answers.
Find your results. Follow your people. Understand the points.
Practical help for racers, fans, teams, and event organizers.
YOUR
CHASE.XC + DOWNHILL / INSIDERMTB
THE DETAILS THAT MATTER
Frequently asked.
Getting started
What is Race Chase?
Race Chase connects mountain bike results, class standings, racer profiles, and available event coverage across cross-country and downhill racing.
Do I need an account to browse?
Public results and racer profiles can be browsed without claiming a profile. Sign in when requesting profile or team access and using account controls.
Where do I download the app?
The iPhone app is coming soon and is awaiting Apple approval. Use Open web app at the top of this page to explore Race Chase in your browser. The iPhone download link will be added after approval.
Is an Android download available?
An Android download is not currently linked here. You can explore Race Chase in your browser using Open web app. Check the Race Chase overview page for release updates.
Do I register for races in Race Chase?
Register with the event using the organizer’s normal process. Race Chase connects eligible published results into season views; following an event does not register you to race.
Does the app work without internet?
Current results, account actions, and connected coverage need an internet connection. Do not rely on previously loaded information as the latest official result.
Results & scoring
Why can’t I find a racer or result?
Check the discipline, season, class, and spelling first. Coverage depends on available official event data. If it still appears missing, report the racer and event with an official results link.
How are XC points calculated?
A classified finishing position earns base points for its discipline, multiplied by the published event value. Use the current How the Chase Works guide for schedules and event values.
Do XCO and XCC points combine?
Eligible cross-country Olympic and short-track points combine only within the same championship class. Points do not move between separate classes.
Do downhill seeding runs earn points?
No. The official Final placing earns downhill Chase points. Seeding sets start order; splits explain the run rather than adding separate Chase points.
Why do events have different values?
Race Chase assigns published event values under its inclusion and scoring approach. Check the event and the discipline’s current scoring guide rather than assuming all races use the same multiplier.
How does Team Chase scoring work?
The XC Team Chase score is the sum of the team’s ten highest individual race-point results. One racer can contribute more than one finish. A displayed full-season total may therefore differ from the official Team Chase score.
Why are some timing splits missing?
Timing detail depends on the official data supplied for that race. Not all events publish checkpoint or lap data. Compare downhill runs only when round, course, and class match.
Are results updated instantly?
Availability depends on event data and verification. Do not assume every race supplies live timing or that all results appear immediately after the finish.
Can I edit an official result from my profile?
No. Profile customization is separate from official results. Report an incorrect result with the event, racer, class, and supporting official source.
Do points carry into the next season?
The XC guide describes separate seasonal championships, with a new season starting at zero. Select the season you intend to view when reviewing records.
My Chase & sharing
Where are my favorites saved?
Favorites are stored on the device, with separate XC and downhill lists. They are not a guaranteed account backup or cross-device sync service.
Why are my XC favorites missing in downhill?
Each discipline has its own saved list. Switch back to the discipline where you followed the item.
How do I compare racers?
In the XC My Chase view, choose Compare and select two racers. Review the season and results, then use Build + Share Matchup to create a card.
Can I share a racer or result?
Use the available share control on the relevant screen to build a card and open your device’s share options. Available card types vary by screen and discipline.
Profiles & teams
What does claiming a profile do?
It requests a reviewed connection between your account and an existing racer record. An approved racer claim unlocks the available profile customization controls.
What do I need for a racer claim?
Select the correct racer, provide the requested verification and current headshot, and complete the media release. Read the release before submitting your signature.
Can a parent or guardian claim a minor’s profile?
Yes. Claims for minors require a parent or guardian to complete the appropriate role and release steps. Use the existing racer record.
Why is my claim still pending?
Claims require review. Refresh the status in Account → Profile. No fixed approval time is promised here; contact Support if you need help with an unresolved claim.
Does a matching license number automatically approve my claim?
No. A matching number can help verification, but the headshot and signed release still require review.
How do I update an approved profile?
Sign in to the account connected to the approved claim, open Profile, and choose Customize My Profile. Save the changes through the editor.
Can I claim a team in downhill?
The current app exposes team claims in the XC account view. Downhill currently provides Racer, State, and Bike Chase views.
Organizers
How do I request event inclusion?
Contact Race Chase with the event name, dates, venue, discipline, classes, public event page, and official results source. Inclusion is reviewed and is not automatic.
Can I upload results directly through the rider app?
The rider-facing workflow documented here is to contact Support with the official source. Do not assume a personal account or team claim grants results-publishing access.
What should I send for a results correction?
Provide the exact event and date, discipline, class, racer or profile, the current value, the expected value, and an official final-results link. Explain whether the source results were revised.
Does event inclusion include a livestream?
No automatic coverage commitment is implied. Discuss broadcast or partnership arrangements separately and provide approved coverage links for review.
Can Race Chase replace my registration or timing system?
The workflows here concern Race Chase results and audience tools. Keep using your event’s registration, check-in, and timing services for operations.
Account & support
Why am I not receiving notifications?
Check the chosen alert categories and the phone’s notification permission for Race Chase. Alerts also depend on relevant updates or scheduled coverage being available.
Where do I report a problem?
Use Account → Support in the app or the Race Chase contact page. Include the screen, device, exact steps, and what you expected to happen.
Where are account deletion and privacy controls?
In a signed-in account, open the Account section for privacy links and Delete My Account. Read the confirmation carefully. Consult the linked account-deletion policy for what is removed and retained.
Does deleting my account delete official race results?
Official race results remain event records. Read the current account-deletion policy for the treatment of account data and retained records before choosing deletion.